General Terms

1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Player,” “User,” “you”) and Spin Casino NZ (“we,” “us,” “our,” “the Operator”). By accessing or using the platform, you accept these Terms in their entirety.

1.2 The Operator holds a licence issued by the Malta Gaming Authority (MGA). The platform complies with MGA regulations, the New Zealand Gambling Act 2003, the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and applicable consumer protection laws.

1.3 These Terms should be read in conjunction with our Privacy Policy, Bonus Terms, Responsible Gambling Policy, and any game-specific rules. In the event of a conflict, these Terms take precedence unless otherwise stated.

1.4 We reserve the right to amend these Terms at any time. Material changes will be communicated via email or account notification. Continued use of the platform following notification constitutes acceptance of the updated Terms.

Eligibility Requirements

2.2 Restricted territories include but may not be limited to: United States, United Kingdom, France, Netherlands, Australia, and any other jurisdiction where online gambling is prohibited by local law. The Operator reserves the right to update this list at any time.

Account Registration

3.1 Each player may hold only one account. Creating duplicate accounts is strictly prohibited. Detected duplicate accounts will be suspended, and any balances may be subject to investigation and forfeiture.

3.2 You must provide accurate, complete, and current information during registration including your full legal name, date of birth, residential address, email address, and phone number. Providing false information is a breach of these Terms and may result in immediate account suspension.

3.3 You are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any third party. The Operator will not be liable for losses resulting from unauthorised account access caused by your failure to keep credentials secure.

3.4 You must notify us immediately if you suspect unauthorised access to your account. Contact support via live chat or email at the earliest opportunity.

3.5 Accounts are for personal use only. Using an account on behalf of another person, or allowing another person to use your account, is a breach of these Terms.

Deposits

4.1 The minimum deposit amount is NZ$10 per transaction. Maximum deposit limits may apply per method and per period — consult the cashier for current limits.

4.2 All deposits must be made using payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in suspension of the transaction and possible account closure.

4.3 Accepted payment methods include Visa, Mastercard, Skrill, NETELLER, Paysafecard, bank transfer, and cryptocurrency. The Operator reserves the right to add or remove payment methods at any time.

4.4 Deposits are processed in NZD. No currency conversion fees are charged by the Operator; however, your payment provider may apply their own fees. We have no control over third-party payment provider charges.

4.5 If you wish to dispute a deposit transaction, contact support within 30 days of the transaction date. We reserve the right to investigate and reverse suspected fraudulent deposits.

Bonuses & Wagering Requirements

5.1 Wagering Requirement Definition. The wagering requirement (also referred to as playthrough or rollover) is the number of times the bonus amount must be bet before any winnings derived from the bonus become eligible for withdrawal. Example: a NZ$100 bonus with 35× wagering requires NZ$3,500 in qualifying bets before withdrawal.

5.2 Game Contribution Rates. Not all games contribute equally toward wagering requirements. The standard rates are:

5.3 Maximum Bet Rule. While a bonus is active, the maximum permitted bet per spin or round is NZ$5. Placing bets exceeding this limit while a bonus is active constitutes a breach of Terms and may result in forfeiture of the bonus and any winnings derived from it. This rule applies regardless of account balance.

5.4 Bonus Validity. Each bonus must be wagered within its validity period (7 days for the welcome bonus unless otherwise stated). Bonuses that expire before wagering is complete are automatically cancelled. The real-money balance is unaffected.

5.5 Non-Sticky Bonus. Bonuses are non-sticky: real money is wagered first, then bonus funds. If your real-money balance reaches zero while a bonus is active, bonus funds are played next. Winnings from bonus funds cannot be withdrawn until wagering requirements are fully met.

5.6 Bonus Abuse. The Operator reserves the right to void any bonus and associated winnings where it suspects the bonus is being used in a manner inconsistent with its intended purpose. This includes but is not limited to: use of betting strategies to exploit bonus terms, creating multiple accounts to claim a bonus more than once, or coordinated activity with other players.

5.7 Free Spins. Free spins winnings are credited as bonus funds and subject to wagering requirements (35× unless otherwise stated). Free spins are valid for 7 days from issue. Free spin value: NZ$0.10 per spin unless stated otherwise in the specific promotion.

Withdrawals & KYC Verification

6.1 All bonus wagering requirements must be fully met before any withdrawal containing bonus-derived funds can be processed. The real-money portion of your balance is withdrawable at any time, subject to KYC verification.

6.2 KYC Verification. Identity verification is mandatory before your first withdrawal and may be requested at any time thereafter as required under the AML/CFT Act 2009. Required documents include: government-issued photo ID (passport or driver licence), proof of address (utility bill or bank statement dated within 3 months), and proof of payment method ownership. Withdrawals will be paused until verification is complete.

6.3 Withdrawals are processed to the same payment method used for deposit, wherever possible. This is an anti-money-laundering requirement. If the deposit method does not support withdrawals, an alternative verified method may be used subject to compliance review.

6.4 Minimum withdrawal amount: NZ$20. Maximum withdrawal amounts may apply per day, week, or month depending on your account tier — check the cashier for current limits.

6.5 Processing times vary by method: Skrill ~4 hours, NETELLER ~4–24 hours, Cryptocurrency ~30 minutes–2 hours, Bank Transfer 3–5 business days, Visa/Mastercard 2–5 business days. Internal review takes up to 24 hours for verified accounts.

6.6 The Operator reserves the right to request additional documentation for any withdrawal, particularly for high-value amounts, as required by our AML/CFT compliance obligations. Failure to provide requested documentation within 14 days may result in account suspension.

Game Rules & Fair Play

7.1 All casino games are powered by certified Random Number Generators (RNG). Game fairness is independently audited by eCOGRA and iTech Labs. RTP percentages for all games are published and available on request.

7.2 The outcome of all games is determined by the RNG at the moment the game is initiated. No player action, including timing, can influence the outcome of a certified RNG game once it has been initiated.

7.3 In the event of a game malfunction or technical error, the affected game round will be voided and the stake returned to the player’s account. The Operator’s decision on game disputes is final, subject to regulatory review.

7.4 Any winnings resulting from a software error or game malfunction will be voided. The Operator reserves the right to correct errors that affect the displayed outcome of any game round.

7.5 Live dealer game results are determined by the physical outcome of the live session (card deal, wheel spin, etc.) as captured by live cameras and verified by the dealer. Technical interruptions during live sessions will result in round cancellation and stake return.

Responsible Gambling

8.1 The Operator is committed to responsible gambling. We provide tools including deposit limits, session time limits, reality checks, loss limits, cooling-off periods, and self-exclusion. These tools are available in your account under Settings → Responsible Gaming.

8.2 Self-exclusion permanently closes your account for a minimum period chosen by you (6 months to permanent). Once activated, self-exclusion cannot be reversed during the exclusion period. Any remaining balance at the time of exclusion will be returned to you.

8.3 If you have self-excluded from this or any other casino and attempt to create a new account, we reserve the right to close any such accounts and void any winnings derived therefrom.

Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension, forfeiture of funds, and/or referral to relevant authorities:

Account Suspension & Closure

10.1 By the Player. You may close your account at any time by contacting customer support via live chat or email. Before closure, any remaining real-money balance will be processed as a withdrawal subject to KYC verification. Bonus funds will be cancelled upon account closure.

10.2 By the Operator. We reserve the right to suspend or close any account at any time, with or without notice, if we have reason to believe that: (a) the player has breached these Terms; (b) the player has engaged in prohibited activities; (c) the account poses a risk to the platform’s integrity; (d) legal or regulatory requirements require it; (e) the account has been inactive for more than 12 months.

10.3 In the event of closure due to a Terms breach, the Operator may withhold any outstanding balance pending investigation. If fraud, money laundering, or criminal activity is determined, funds may be forfeited and authorities notified.

10.4 Inactive Accounts. Accounts that have not been accessed for 12 consecutive months are considered inactive. We will notify you by email before applying any inactivity fee. In jurisdictions where permitted, a monthly maintenance fee of up to NZ$10 may be applied to inactive accounts until the balance reaches zero or the account is reactivated.

Limitation of Liability

11.1 The platform is provided on an “as is” basis. While we strive to maintain uninterrupted service, we do not guarantee that the platform will be error-free or available at all times. We will not be liable for any loss resulting from service interruptions, maintenance windows, or events beyond our reasonable control.

11.2 To the maximum extent permitted by applicable New Zealand law, the Operator’s total liability for any single claim shall not exceed the amount of your deposits in the 12 months preceding the claim.

11.3 The Operator is not liable for any indirect, consequential, incidental, or punitive losses arising from your use of the platform, including but not limited to loss of profits, data, or business opportunity.

11.4 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by New Zealand law.

11.5 Governing Law. These Terms are governed by the laws of Malta (as the licensing jurisdiction) and, in relation to New Zealand players, by applicable New Zealand law. Any disputes shall first be raised with our support team, and if unresolved, may be referred to the Malta Gaming Authority for mediation.

Amendments to These Terms

12.1 The Operator reserves the right to amend these Terms and Conditions at any time to reflect changes in applicable law, regulatory requirements, business practices, or platform features.

12.2 Material changes will be communicated via email to your registered address and/or a prominent notice upon your next login. Non-material changes (such as typographical corrections or clarifications) may be made without notification.

12.3 Your continued use of the platform following notification of any changes constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the platform and may close your account in accordance with Section 10.

12.4 The most current version of these Terms is always available on this page. The effective date at the top of the document indicates when this version came into force.